caused massive delays and cancellations at Copenhagen Airport. Why is there a conflict? Not enough air traffic controllers were hired. What are your rights if you end up waiting at the airport or never depart?
- Normally, if an airline informs you that you will arrive more than five hours later than planned, you have the right to ask for a refund. If you have bought a return ticket, you are entitled to a complete refund (even if the return ticket is with another airline company).
- However, if you have bought your ticket through a website that is not an airline or a travel agency, you need to understand that they only facilitate the sale of the ticket and are not responsible for the journey.
- Unfortunately, you are not entitled to financial compensation if you are affected by the current conflict. Why? It is not the airlines fault that there is a conflict with the air traffic controllers. However, you can get food and accommodation (if you have to wait overnight).
