Find out how to receive compensation if your train has been canceled or has arrived very late at the destination.
- You can get reimbursed 25% of the value of the ticket if the train was late by 30 minutes; 50% if it was late by 1 hour; 75% if it was late by 1 hour and 30 minutes; and 100% if it was more than 2 hours late. Apply here. You have two months from the moment it happened.
- If you are delayed by one hour or more, you have the right to buy food and/or drink worth a maximum of 50 DKK. You can apply to get the money reimbursed (same place where you can get reimbursed for the ticket).
- The reason for delayed and canceled trains is the “illegal strike” made by the DSB employees that maintain the train wagons.
- The conflict between the train mechanics and DSB is about salary increase. DSB decided to increase the salaries by 2.7%, while the train mechanics would like an increase of 3.5-4%.
- For every hour that they refuse to work, they get a fine of 86 DKK.
